Member Service Representative

Location: Higginsville, MO
Type: Full-time
West Central Electric Cooperative (WCE) is seeking a Member Service Representative (MSR) for our Higginsville office. This position offers competitive pay, excellent benefits, and a supportive team environment focused on employee development and growth.

About the Role

As an MSR, you’ll provide prompt, courteous service to WCE’s member-owners, handling inquiries related to:

• Billing, payments, rates, and electric usage
• Payment arrangements, capital credits, and account changes
• Service orders for new connections, disconnections, upgrades, and repairs

 Key Qualities We’re Seeking

• Strong attention to detail — accuracy is critical in this role
• Skilled multitasker — you’ll be answering phones, assisting walk-in members, and processing applications simultaneously
• Friendly, professional, and efficient communication skills

If you’re someone who takes pride in staying organized while juggling responsibilities, we’d love to hear from you!

Qualifications

• High school diploma or equivalent
• 1-2 years of general office experience
• Proficiency in Microsoft Word & Excel

 Why Join WCE?

 WCE is a member-owned electric cooperative serving nearly 15,000 members across five counties in west-central Missouri. Our team of 40+ employees is dedicated to providing safe, affordable, and reliable electricity. We offer comprehensive benefits, including:

• Medical, Dental & Vision Insurance
• Health Savings Account Contribution
• Dependent Care Flexible Spending Account
• Life & Long-Term Disability Insurance
• Retirement Security Pension Plan & 401(k)
• Paid Vacation & Sick Leave

How to Apply

Visit www.westcentralelectric.coop for application instructions. A cover letter and resume are required. Position open until filled.

WCE is an Equal Opportunity Employer and a Drug & Alcohol-Free Workplace.