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Member Service Representative
West Central Electric Cooperative, Inc.
Application
Details
Posted: 11-Jul-25
Location: Higginsville, Missouri
Type: Full Time
Categories:
Member Services
Required Education:
High School
Member Service Representative
Location: Higginsville, MO Type: Full-time West Central Electric Cooperative (WCE) is seeking a Member Service Representative (MSR) for our Higginsville office. This position offers competitive pay, excellent benefits, and a supportive team environment focused on employee development and growth.
About the Role
As an MSR, you’ll provide prompt, courteous service to WCE’s member-owners, handling inquiries related to:
Billing, payments, rates, and electric usage
Payment arrangements, capital credits, and account changes
Service orders for new connections, disconnections, upgrades, and repairs
Key Qualities We’re Seeking
Strong attention to detail — accuracy is critical in this role
Skilled multitasker — you’ll be answering phones, assisting walk-in members, and processing applications simultaneously
Friendly, professional, and efficient communication skills
If you’re someone who takes pride in staying organized while juggling responsibilities, we’d love to hear from you!
Qualifications
High school diploma or equivalent
1-2 years of general office experience
Proficiency in Microsoft Word & Excel
Why Join WCE?
WCE is a member-owned electric cooperative serving nearly 15,000 members across five counties in west-central Missouri. Our team of 40+ employees is dedicated to providing safe, affordable, and reliable electricity. We offer comprehensive benefits, including:
Medical, Dental & Vision Insurance
Health Savings Account Contribution
Dependent Care Flexible Spending Account
Life & Long-Term Disability Insurance
Retirement Security Pension Plan & 401(k)
Paid Vacation & Sick Leave
How to Apply
Visit www.westcentralelectric.coop for application instructions. A cover letter and resume are required. Position open until filled.
WCE is an Equal Opportunity Employer and a Drug & Alcohol-Free Workplace.