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Oregon Trail Electric Cooperative
Baker City, Oregon
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Oklahoma
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East Kentucky Power Cooperative
Winchester, Kentucky
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Sault Sainte Marie, Michigan
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IT Service Management Program Manager
Responsible for daily oversight and governance of the Information Technology Infrastructure Library (ITIL) based Information Technology Service Management (ITSM) process framework. Monitor, measure, enforce, and continually improve the ITSM processes by actively engaging with and managing service providers to ensure that Information Technology (IT) staff and ITSM tool sets are equipped for efficient and effective execution of assigned ITIL processes. Drive major incident resolution efforts, root cause analysis and problem remediation, ensuring the implementation of permanent fix in production environment
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