Job Summary: Supports all aspects of the customer experience, including but not limited to scheduling, billing, provisioning,troubleshooting, and providing outstanding customer service. Essential Duties/Responsibilities: Customer Assistance and Communication: Promote positive public relations through knowledgeable, responsive, and courteous interactions with current and potential customers, contractors, vendors, and the general public. Respond to inquiries and provide support via telephone, email, written correspondence, and/or face to face interaction regarding products and services, billing, collection protocols, and assist with resolving problems. Coordinates with all staff and contractors to address various customer-servi