Central Electric Cooperative is seeking a Member Services Supervisor who is passionate about leadership, problem-solving, and delivering exceptional service. This role is at the heart of our members’ operations, guiding a dedicated team, supporting our members, and ensuring smooth, efficient daily service that reflects our cooperative values.

If you enjoy mentoring others, improving processes, and being a trusted resource for members, this is an opportunity to make a meaningful impact in a stable and community-focused environment.

As the Member Services Supervisor, you will:

• Lead and oversee the daily operations of the Member Services Department
• Supervise, coach, and support Member Service Representatives to ensure consistent, high-quality service
• Oversee the billing, payment, and collections functions, ensuring a high level of accuracy
• Serve as the primary point of escalation for member inquiries, concerns, and complaints, providing solutions with professionalism and care
• Identify workflow improvements and support initiatives that enhance the member experience
• Ensure compliance with established policies, procedures, and regulatory requirements
• Assist with reporting, documentation, and special projects as needed

What We’re Looking For

• Bachelor’s degree in business or related field with 1+ years of related experience, or associate degree Business or related field with 5+ years of related experience or equivalent combination of education, training, and experience. Bachelor’s Degree preferred
• Previous supervisory or leadership experience, ideally in customer service, utilities, or a related field is preferred
• Strong communication, organization, and conflict?resolution skills

Benefits include:

• Medical, dental, and vision insurance
• RS Pension plan and 401(k) with employer contributions
• PTO and paid holidays
• Ongoing training and professional development opportunities
• A mission-driven cooperative culture focused on service and community

This institution is an equal opportunity provider and employer

About Central Electric Cooperative, Inc.

Central Electric Cooperative, Inc. is a member-owned electric distribution utility established in 1937 with a rich history in the local community. Central Electric’s team consists of seventy-one dedicated employees that are committed to providing our 25,000 members with exceptional service. Our field personnel maintain over 3000 miles of line in the rolling hills of Western Pennsylvania. The Cooperative office resides near the City of Parker which is located along the beautiful Allegheny River within a 2-hr drive to Pittsburgh, Erie and Cleveland. The Cooperative serves a variety of residential, commercial, and industrial accounts across its seven-county service territory. Central is a member of the Pennsylvania Rural Electric Association, National Rural Electric Cooperative Association, and Touchstone Energy providing access to vast network of electric distribution cooperatives and resources. Parker offers the benefits of a small-town environment with many outdoor activities such as biking, hiking, canoeing, kayaking, hunting, fishing and camping. Parker is near the Allegheny River Trail network in western Pennsylvania https://www.alltrails.com/trail/us/pennsylvania/allegheny-r...iver-trail. Pennsylvania state park system is readily accessible. The area also offers access to excellent healthcare and quality universities. CEC offers a comprehensive benefit package to help support employees and their families during their career with the cooperative. The benefit package includes Retirement & Security (R&S) pension, 401(k), health insurance, dental insurance, vision reimbursement program, life insurance, business travel accident insurance, long-term disability, zero interest computer loan and tuition reimbursement. In addition, paid time off (PTO) or vacation/sick leave are accrued based on years of service to the cooperative. You can visit our website at www.central.coop for more information. Central Electric is an equal opportunity employer.

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Connections working at Central Electric Cooperative, Inc.