This position is responsible for managing and representing the interests and positions of the Cooperative with external facing entities, including legislative, national, regional, and local governments; quasi-governmental entities; trade organizations; members; and community associations.
Essential Duties and Responsibilities:
Establish the vision and strategic direction for external relations that aligns with the Cooperative’s strategic goals and objectives.
Actively identify and implement external relations needs and strategies.
Represent the Cooperative to internal and external stakeholders.
Ensure that the Board of Directors’ policy decisions and positions are appropriately represented and communicated to external entities.
Manage and improve reputation as an effective, active market participant and contributor.
Represent and promote the Cooperative’s programs and interests before federal, state, local government entities, agencies, and policy makers.
Represent and promote the Cooperative’s interests and positions to the utility industry, trade associations, citizen commissions, community organizations, and business and utility customers.
Build and maintain relationships with state and local elected officials, legislators, key staff, state agencies, trade associations and other key stakeholders through regular and issue-specific contact.
Monitor legislation and legislative hearings and activities, identify key legislative and state policy issues, and develop recommendations for action, as necessary.
Serve as or oversee the Cooperative spokesperson in a variety of capacities, as necessary.
Ensure timely responses to media inquiries and quickly and diplomatically address issues that may arise.
Oversee the successful implementation of communications and community engagement strategies and programs to ensure that they are aligned with the Cooperative’s strategic goals.
Manage Cooperative Communications to develop and implement effective external corporate communications.
Oversee Community Engagement to develop and implement outreach and community engagement activities.
Identify continuous quality improvement opportunities within External Relations.
Oversee social media accounts’ design, campaign development, and strategic vision.
Suggest and implement new features to develop brand awareness, like promotions and competitions.
Remain up-to-date with current technologies and trends in social media, design tools, and applications.
Ensure the Cooperative proactively communicates priority issues to the media and other external entities in a timely and accurate manner.
Continuously monitor and evaluate external relations activities. Maintain strong relationships with news reporters and editors through periodic phone calls and meetings.
Manage specific projects and engage in other duties as may be assigned by the Chief Executive Officer.
Enforce communication and brand standards across the organization to ensure proper message and tone while also adhering to timelines, processes and approvals.
Perform all work with integrity, high ethical standards, and a strong work ethic.
Develop and review operating procedures for all components of Communications and Community Engagement.
Implement corporate and departmental policies, procedures and service standards in conjunction with other managers.
Provide employee guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
Develop and manage budgets.
Present a positive image as a representative of the Cooperative.
Maintain the security of confidential information.
Supervisory and/or Leadership Responsibilities:
Actively participate as a member of the Cooperative’s Executive Team.
Responsible for the full range of supervisory activities for departmental employees, including selection, training, evaluation, coaching, motivating, mentoring, and counseling, and preparing any recommendations for termination.
Oversee the professional development of departmental employees.
Knowledge, Skills and Abilities:
Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting.
Knowledge of using computer systems and applicable software.
Knowledge of principles and processes for providing customer service.
Skilled in evaluating complex issues and making decisive judgments in the best interest of the Cooperative.
Skilled in anticipating, identifying, analyzing and resolving conflicts and problems.
Skilled in prioritizing and managing changing priorities.
Skilled in monitoring and managing performance.
Skilled in time management.
Skilled in establishing and communicating performance expectations and metrics.
Ability to listen, comprehend and communicate effectively, both verbally and in writing; high level communication and interpersonal skills required.
Ability and motivation to take a leadership role in implementation and management of External Relations at the Cooperative.
Bachelor’s Degree from an accredited US university or college required.
Ten (10) to fifteen (15) years of progressive experience in leadership, managerial, or supervisory positions.
Valid Texas driver’s license.
Pedernales Electric Cooperative is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation and gender identity.
Headquartered in Johnson City, Texas, Pedernales Electric Cooperative (PEC) is the largest distribution electric cooperative in the U.S. We deliver electricity to over 360,000 accounts which serves approximately 1 million Central Texans across an 8,100-square-mile service area, growing at a rapid pace, year over year. Since our founding in 1938 by then-Congressman Lyndon B. Johnson, it has been our mission to provide safe, reliable, low-cost power to the members we serve.