Director, Customer Services in Newport, NC for Carteret-Craven Electric Cooperative

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Director, Customer Services

CCEC is seeking a highly motivated and strategic-minded Director of Customer Services to elevate the cooperative member experience through building and mentoring a high-performing customer service team. Essential Duties: Ensure excellent customer service is provided to cooperative members Ensures ongoing training for customer service reps through team leaders Ability to understand and use customer service software, outage maps, and GIS systems Ability to review KPIs and call center analytics to track performance and develop strategic goals Ability to manage member programs Ability to develop a departmental annual budget Provides oversight to ensure communication programs are aligned with cooperative strategi

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