About Clark Energy Cooperative

Clark Energy Cooperative is a not-for-profit electric utility serving more than 27,000 members across east-central Kentucky. Established in 1938 and owned by the members it serves, Clark Energy is committed to providing safe, reliable, and affordable electricity to homes, farms, and businesses. With approximately 60 employees across three locations, our team takes pride in delivering excellent customer service and supporting the communities where we live and work.

OBJECTIVE

The System Operator/Dispatcher is responsible for monitoring and coordinating system operations, responding to outages, and providing excellent member service. This role ensures safe, efficient dispatching of personnel while maintaining accurate system information and supporting cooperative operations.

RESPONSIBILITIES AND AUTHORITIES

Assumes and has responsibility for results from the activities in the following functional areas:

• Operate and utilize the Outage Management System (OMS) to safely and efficiently dispatch field personnel during outage situations.
• Monitor and operate the SCADA system in a safe and responsible manner.
• Monitor and utilize the two-way radio system to communicate and dispatch Clark Energy and/or contract personnel.
• Clearly communicate and escalate outages or other dispatch-related issues to appropriate personnel in a timely manner.
• Answer incoming calls, including outage reports and member inquiries, in a courteous and professional manner.
• Provide accurate information, address billing questions, and assist with resolving member concerns.
• Ensure follow-up on inquiries that cannot be immediately resolved by routing information to the appropriate department.
• Process service requests from initiation through completion, ensuring accuracy and timely documentation.
• Maintain and update member account records across all relevant systems.
• Navigate and utilize billing and member information systems to manage account activity effectively.
• Monitor dispatch center security camera systems and report suspicious activity, including trespassing or vandalism, following established procedures.
• Operate cooperative computer systems and software applications to enter, maintain, and update records.
• Maintain accurate daily logs and system documentation.
• Operate office equipment and technology required for daily operations.
• Participate in the cooperative’s safety program, annual meeting, and required training sessions.
• Stay informed of and comply with all cooperative policies and procedures.
• Maintain a professional, organized work environment.
• Assist with general office support tasks as needed (e.g., break room supplies).
• Demonstrate the ability to multitask, remain calm under pressure, stay organized, and respond efficiently in high-demand situations.
• Perform other duties as assigned.

REPORTING RELATIONSHIPS

• Reports to: Operations/Dispatch Coordinator
• Supervises: None

OTHER RELATIONSHIPS

INTERNAL

• All Departments: Collaborate with internal teams to exchange information, coordinate work requests, and ensure member needs are met, and inquiries are resolved accurately and efficiently.

EXTERNAL

• Member-Consumers: Provide prompt, courteous, and professional service to member-consumers, ensuring they receive reliable, cost-effective electric service in accordance with the cooperative’s policies and procedures.

POSITION SPECIFICATIONS & REQUIREMENTS

Schedule:

• Typical Schedule: This position will follow a DuPont schedule.
• Flexibility: Work hours may occasionally be adjusted to meet business operational needs, including coverage during high?demand periods, holiday weeks, or special circumstances.

Education, Training, & Certifications:

• High school diploma, GED, or equivalent required.

Experience:

• Must have 1+ years of experience working with computer software systems and other office equipment.
• Dispatch experience is preferred but not required.
• Customer service experience is preferred but not required.

Job Knowledge:

• Working knowledge of the electrical system layout, including service areas and key infrastructure.
• Familiarity with emergency response agencies and geographic locations within the service territory.
• Understanding of cooperative safety policies, procedures, and safe work practices.
• Basic knowledge of first aid and CPR procedures.
• Understanding of effective human relations principles when interacting with members, including professionalism, empathy, and clear communication.
• Knowledge of personal and facility safety procedures, including proper protocols for building security and individual safety.
• General proficiency in computer systems, including the ability to navigate and utilize standard software applications.

 Abilities and Skills:

• Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and work independently with minimal daily supervision.
• Strong ability to triage incoming information, events, and requests, assessing urgency and responding appropriately to ensure timely and effective resolution of critical issues.
• Proven ability to remain calm under pressure and make sound decisions in fast-paced or high-stress situations.
• Skilled in handling customer interactions, including the ability to de-escalate and professionally assist upset or irate individuals while maintaining a courteous and solution-oriented approach.
• Proficiency in using personal computers (PCs) and Microsoft Office Suite (e.g., Word, Excel, Outlook).
• Ability to develop and maintain working knowledge of key operational systems, including Map Viewer, Outage Management System (OMS), SCADA, AVL, and NISC, as well as standard office equipment.
• Strong ability to follow established procedures while also identifying opportunities to develop, improve, and streamline workflow processes.

Physical Requirements and Working Conditions:

• This position requires the ability to work night shifts, as well as rotating shifts, weekends, holidays, and extended hours during outages or emergency situations.
• Work is primarily performed in a control room/office environment, requiring prolonged periods of sitting, monitoring multiple computer screens, and using communication equipment.
• Must be able to maintain focus and situational awareness for extended periods, particularly during high-demand or emergency conditions.
• Requires frequent use of computer keyboards, monitors, telephones, and radio communication systems.
• Ability to hear and clearly communicate in person, via telephone, and over radio systems in a fast-paced environment.
• Must have the ability to process and respond to multiple sources of information simultaneously, including alarms, phone calls, radio traffic, and system alerts.
• Occasional lifting of up to 50 pounds may be required.
• Ability to remain calm, focused, and effective under stressful or emergency conditions, including during power outages, severe weather, or system disruptions.
• May require extended periods of work during emergency restoration efforts, including mandatory overtime.
• Must be able to move within the office environment, including walking, standing, bending, or reaching as needed to perform job duties.

Work Location: In person

 Equal Opportunity Employer

Clark Energy Cooperative is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws.

Clark Energy Cooperative is also committed to providing reasonable accommodations to qualified individuals with disabilities and to employees with sincerely held religious beliefs, in accordance with applicable laws. Applicants who require an accommodation during the application or interview process should contact the Human Resources Department.

About Clark Energy Cooperative

Connections working at Clark Energy Cooperative