Job Description

Make a Difference at NRECA and Join Us!

Are you passionate about helping others and making a meaningful impact? Join a team that's proud to be named one of Lincoln's Best Places to Work! At NRECA Lincoln, we're looking for a compassionate and detail-oriented Associate, Member Contact Center.

About NRECA

NRECA is a unique national trade association providing advocacy, financial services, and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace, and commitment to service excellence. As a "best place to work" employer, we operate with integrity, transparency, and a spirit of innovation.

About the Insurance & Financial Services Team

Join a dynamic and inclusive team that administers industry-leading employee benefit plans. Our work is diverse, intellectually engaging, and deeply impactful. We foster a culture of belonging, driven by values like communication, creative problem-solving, and accountability. If you're motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you.

Job Summary

• Responsible for providing prompt and courteous customer service and information to members, colleagues, and unrelated parties regarding NRECA's benefit and pension plans and other NRECA activities, such as cooperative.com.

• Is resourceful and collaborative in adhering to call volume standards while maintaining the highest standards of quality service to internal staff and the membership.

• Position is eligible for NRECA's hybrid schedule which allows flexibility to work from home up to 2 days per/week.

What You'll Do

• Serve as the first level Member Contact Center Associate and handle all incoming calls and emails to NRECA.

• Assists callers by either first-call resolution or by transferring the call/email to the subject matter expert.

Qualifications

What's Required or Preferred of You

• High School diploma or GED equivalent

• Associate's degree in Business preferred.

• Telephone experience, preferably in an inbound call center.

• Experience answering telephone calls related to insurance/retirement plans, preferred.

• Experience using call tracking software, helpful.

• Ability to comfortably navigate multiple computer applications throughout the day.

• Excellent customer service skills.

• Attention to details.

• Effective problem-solving, communication, and interpersonal skills.

• Work the late shift, 10:15 a.m. - 7:00 p.m., M-F

• Ability to report to the office when required.

Work Schedule

• Hours: 10:15 p.m. - 7:00 p.m., M-F

• Hybrid Schedule: 3 days in-office (Tuesdays and Thursdays required; one additional day of your choice) and 2 days remote. Must live within a commutable distance from the Lincoln office.

What You'll Gain

• Competitive compensation and outstanding benefits.

• Medical, dental, and vision insurance.

• Matching 401(k) and pension plan.

• Wellness programs and professional development opportunities.

• A supportive team and a culture that values your contributions.

Essential Physical Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Primarily sedentary work with extended periods of sitting.

• Close visual acuity for computer work and data analysis.

• Manual dexterity for frequent keyboard use.

• Occasional light lifting (up to 10 lbs.).

• Effective communication in person, by phone, and via email.

Ready to take the next step in your NRECA journey?
Apply today and help us continue delivering excellence to our members!

Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail humanresources@nreca.coop or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.