PURPOSE OF JOB: The position of Systems Support Technician is responsible for servicing and continuously improving the Cooperative’s desktop computing experience. This role focuses on device lifecycle management, imaging and deployment, endpoint configuration, patching, and hands-on support to ensure reliable, secure, and consistent computing experiences for all employees. The incumbent serves as a steward of the Cooperative’s workstation environment, balancing operational excellence with a world-class customer service mindset.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Own the end-to-end desktop and endpoint experience for Cooperative employees, from procurement and imaging through support, refresh, and retirement.
• Maintain, and improve workstation imaging, deployment, and configuration standards to ensure consistency, security, and performance. Utilizing on-premises and cloud-based management platforms.
• Install, configure, and support workstations, peripherals, printers, and standard application stacks.
• Deliver responsive, courteous, and high-quality technical support experience.
• Serve as a primary point of contact for workstation-related incidents, service requests, upgrades, and new device deployments.
• Accurately diagnose desktop, application, and hardware issues; gather relevant information; and resolve issues using established tools and procedures.
• Clearly and thoroughly document requests, resolutions, images, and configuration changes in the Cooperative’s ticketing and documentation systems.
• Perform operating system and application patching to maintain security, compliance, and performance standards.
• Partner with IT team members to identify trends, recurring issues, or user-experience impacts and recommend improvements.
• Ensure all desktop and endpoint activities comply with Cooperative security policies, procedures, and standards.
• Participate in business continuity and disaster recovery activities related to endpoint readiness and workforce enablement.
• Deliver endpoint-related projects and continuous improvement initiatives as assigned.

• Associate degree with 2–4 years of experience supporting end-user devices in a managed IT environment.
• Demonstrated experience supporting MS Windows, Apple iOS and industry standard productivity applications.
• Hands-on experience with device imaging, deployment, endpoint management and configuration tools.
• Strong customer service orientation with the ability to communicate clearly and professionally with end users.
• Strong problem-solving, documentation, and troubleshooting skills

Preferred: 

• Experience supporting a multi-site or utility/cooperative environment.
• Industry certifications such as A+, Net+, or MS Endpoint Administrator Associate certifications.

EQUAL OPPORTUNITY EMPLOYER
DRUG FREE WORKPLACE

About Withlacoochee River Electric Cooperative Inc.

Please visit our website at https://wrec.net under My Coop, Employment Postings to complete an application. Questions? Call Kris Walzak, 352-567-5133 ext. 6310. Applicants will be notified if selected to be interviewed. Drug Free-EOE /Disability/Veteran Withlacoochee River Electric provides a competitive pay and a very rich benefit package. Provide two retirement plans, great benefit package, very competitive salary, DOE, located in Dade Citty, FL, about fifty minutes NE from Tampa

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